Frequently asked questions

 

What makes Suona Skincare's products unique?
At Suona Skincare, we are dedicated to crafting premium skincare solutions that harness the power of natural ingredients and innovative formulas. Each product is carefully designed to deliver visible results, helping you achieve radiant, healthy, and nourished skin.

Are Suona Skincare's products suitable for all skin types?
Yes, our products are thoughtfully formulated to cater to a variety of skin types, including sensitive skin. However, we always recommend patch testing new products to ensure they are compatible with your unique skin needs.

Do you test your products on animals?
Absolutely not. Suona Skincare is committed to cruelty-free practices. We never test our products on animals and prioritize ethical and sustainable methods throughout every stage of our production process.

How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. You can use this information to monitor your delivery’s progress at any time.

What is your return policy?
Your satisfaction is our priority. If you are not completely satisfied with your purchase, please reach out to our customer service team within 3 days of receiving your order. We are happy to assist with returns or exchanges to ensure you have the best experience possible.

Are your products free from harmful chemicals?
Yes, all Suona Skincare products are free from parabens, sulfates, phthalates, and other harmful chemicals. We prioritize clean, safe, and effective ingredients to provide you with skincare solutions you can trust.

How can I contact Suona Skincare’s customer service?
Our customer service team is here to help with any questions or concerns. You can reach us through the contact form on our website. We strive to respond to all inquiries promptly and are committed to providing exceptional support to our valued customers.